Are you who answer to the live help the ones who actually make the costumes?

we are a studio, our clothes are made at our own factory here, we (order processor in office) and our tailors work together.

How do i order the optional items?

Q:How do i order the optional items?

Solution:
A: Please chose some/all the items you prefer, and email us to info@fanplusfriend.com, we would send you separate invoice of the items you chosen, they would be added with your costume order after payment, no additonal shipping cost. some optional items are free, and sometimes it's all free for multiple orders, according to the costumes ordered.

Submission design contest

Submission design contest

Solution:
Please check the new contest III details here:




[2010 Start] Fanplusfriend Garden EGL/EGA Outfit Design Contest 8th

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[Update on Sept 29] The winners of poll: 8A25 and 8B13

VIP e-cards have been emailed to all competitors. Winners above would receive your prize choice email shortly.

This is a part of periodic long-term designs,We hope this contest can bring joy for all Lolis in forum.
[the previous contests can be found here].

2010, The 8thDesign Contest :
Design page
http://www.fan-store.net/contest/contest08.htm

♠ July-August [Design Collecting Period: 2010 July 01-30, Polling period: 2010 August 01- 30]

Motif A: Lolita/Kodona in Fairyland (such as Alice in Wonderland, Red Riding Hood for Lolita, or Peter Pan Elf Ouji, any fairytale character inspired Lolita/Kodona look, the outfit can for lady or man or unisex, please chose only one of them to design);
Motif B: Vampire Aristocrat (Man or unisex outfit only).

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Next Contest: ♦ [Design Collecting Period: pending, Polling period: pending]
Motif A:
Easy moving/wearing Lolita/Gothic Items (one item only, with detailed points how it's comfy, easy wearing, please design the item gorgeous in aesthetics and simple in function);
Motif B:
Pattern on fabrics: Elegant Gothic Style (small or large, no size limit of the pattern, and it can be used in Elegant Gothic style items).

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Winner’s prize:
A.Winner would receive the actual product of her/his design; or
B.Winner would get Fanplusfriend online shop credit of US$150.
*A. and B. is alternative, the winner can choose one of them freely. Fanplusfriend have a right to issue credit (Prize choice B) to winner, if the winning design is unrealistic and hard to turn into actual product.

All competitor benefit:
A.All competitors would receive a Fanplusfriend VIP E-card (coupon in our online shops).
B.If competitor’s design is turn into production, his/her name would be put on this product page and photo;
C.If competitor’s design turn into production and the design have not won the prize, he/she would still receive the actual product of her/his design.

Competitor’s obligation:
The competitor needs to ensure he/she is the original author of the design submitted into contest. By submitting the design, the competitor agrees to authorize Fanplusfriend make and sell product based on his/her design.
During each contest, one person can only submit 1 design into each motif (so in each contest, a person can submit 2 designs at most).

Who and how decide the winner?
All visitors on our forum can be the decision-maker, the highest polling ticket design owner is the final Winner. Same IP's vote can only be accounted once.

Quantity limit of competition: 100.
If the submitted designs meet this quantity before the collection period deadline, the submission would be ended in advance.

Quantity of winner: 2. Under each motif, there is 1 winner, total winner quantity of each contest is 2.

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Submission format (Submission date: 2010 July 01- 30):
Each qualified competitive design consists:
a. Competitor’s name:
b. Email:
c. Actual shipping address and contact telephone number:
d. The client log in name on fanplusfriend.com shop [register]or your Paypal account (an email) to receive possible shopping credit:
e. The motif you are entering :
Current Contest motif is: A. Lolita/Kodona in Fairyland, or B.Vampire Aristocrat

Submit method: email to cosshop@gmail.com



 

custom size

what I need to do in order to get the correct size?


Solution:
HI, Thanks alot for your contacting. It's pleasure to help.
For lady size, please chose the correct Body size from the chart below:
http://store.prostores.com/fanplusfriend/ebay/standardsize.htm
Please do NOT leave extra space, there is enough spaces left for comfortable wearing.

If there is no suitable size on the chart. Please request the costume custom made no extra cost.
There are your measurements we needed:
Weight
Height
Your Busts
Your Waist
Bust Height
Neck Circumference
Shoulder Width
Arm Length
Your Hip
Other requirements

Please view a while the instruction here:
http://store.prostores.com/fanplusfriend/size/measurement_info.htm

Please chose the "custom" value when you place the order online, and send us the custom measurement info. We would prepare the costume correctly as your need.

order

I was browsing eBay one day and saw your Sasuke cosplay costume,I was wondering if you could make me one,I don't have an eBay account so that's why I can't bid. If you can make one I'd like version 2 leg and arm protectors, and the Naruto headband. I'm Adult Medium,if I need to give you specifics on size write back ASAP. And not to rush you, but if you could sew this and get it to OKC in a week I'd appreciate it SOOO much.

Solution:
HI,thanks for interest of our constume.We can sew the costume according your demand.
You may place the order in 3 methods.
1. email order.
2. website order at www.fanplusfriend.com
3. ebay order
All is ok.
At the same time,Please inform as the color you prefer, and measurements requirement. May you chose the sizes you prefer here: http://store.prostores.com/fanplusfriend/ebay/standardsize.htm
Please choose the correct BODY size above. Please do NOT leave extra space, there is enough spaces left for comfortable wearing.

For perfect fitting, you may provide your persional sizes, the costumes could be made as Custom measurements.
There are your measurements we needed:
The color you prefer:
Weight
Height
Your Waist
Your Hip
Other requirements

If you would like to place the order. There are payment methods we accepted: Paypal, Bank Transfer and Western Union Transfer
Payment instruction: http://www.fanplusfriend.com/service/payment.htm

Please email us freely if there is any other questions.

optional items

i wanna buy some optional items,where can i order them?

Solution:
Thank you for your contacting. Please email us the optional items you prefer, we would inform the cost of the optional items. Then you may send the payment of optional items to Paypal account:bookdense@gmail.com
The optional items would be added into your costume order, no additonal shipping cost.

G00032W no print

for thegothic lolita/punk cyber lolita: white print shirt & arm band
sku: g00032w can this shirt come also in black but without the screen print? also this top i would be getting for my brother also so what are small mans measurements for the top that you have?


Solution:
Hello, Thank you for contacting, it's pleasure to help.
Sure, the color could be changed to black w/o print, there is a picture of the black plain one:
http://store.prostores.com/fanplusfriend/images/loli/blouse/g00032_01.jpg  (without necktie)

How to fold P00510 Scarf ?

Q. i was wondering if you had some information about how to fold it, or a diagram?

This item:
Prince Gothic Dandy Printing Double Layer Unsex Scarf
SKU: P00510
http://www.fanplusfriend.com/servlet/the-1026/Prince-Gothic-Dandy-Printing/Detail

A. There is some illustration:

Quick access to my Wishlist? What is the "Reserve" button of wish list for?

How to get to our wishlist rapidly ?

Please directly go this url
http://www.fanplusfriend.com/servlet/WishList
http://www.fan-store.net/servlet/WishList

This linkage can also be found on "service" pages:
http://www.fanplusfriend.com/servlet/Service
http://www.fan-store.net/servlet/Service

Is there ANY WAY to get to this page through the Site itself INSTEAD of going to the Special page? NOT Just for me but for other People as Well?

You may type your email or name on wishlist page, then get access to your personal wishlist.
http://www.fanplusfriend.com/servlet/WishList or
http://www.fan-store.net/servlet/WishList

On the earch result page, list your name, click it, you would swtich to the direct page of your wishlist, copy the url on the browser, it's your wishlist's direct url, you may give it to your friend.

What is the "Reserve" button of wish list for?

The 'Reserve button' marks the item as Reserved by a shopper. It lets other shoppers know that someone is planning on purchasing the item and they should consider other items on the list.
When an item is reserved, it does not prevent someone else from buying it.
The purpose of the wish list “reserve” functionality is to provide a way for wish list viewers to let others wish list viewers know of their intention to purchase a wish list item. If their intention changes, they are able to unreserve the item.

Instant Stock items and make as order items

Is there any clothes can be shipped immediately, i don't have time to wait the make-as-order items completed?

Solution:
Please check the "Neo-ludwig" catalog below, which are all instant items, can be shipped immediately.
http://www.fanplusfriend.com/servlet/the-Neo-dsh-Ludwig%28Instant-Shipping%29/Categories 
We would expand much more instant stock items in the near future.